Service contract and Engineering support
Become Our Packaging Partner
For the past 30 years, Watershed Packaging has become renowned for the quality and reliability of our products. All new and refurbished equipment comes supplied with our award-winning engineering support service for complete peace of mind, security, flexibility and value.
Our award-winning engineering support service operates across England, Scotland and Wales and is designed to provide the best possible after-sales customer care. This service includes:
Installation carried out by one of our trained engineers
Our team of experienced and skilled engineers will handle the installation of your equipment, ensuring a seamless setup process.
Commissioning
We go the extra mile to ensure your equipment is fully commissioned, optimising its performance for maximum efficiency.
Service maintenance contracts and onsite machine health checks
Our service maintenance contracts allow your machines to operate consistently at peak performance. Our onsite machine health checks provide regular assessments to identify potential issues and keep your production running smoothly.
Access to our comprehensive UK-based parts department for any updates/repairs required
Our extensive parts department is equipped to handle any updates or repairs your equipment may require, ensuring minimal downtime and uninterrupted productivity.
Spares kit
We provide a spares kit, giving you quick access to essential components, further minimising any disruptions to your operations.
Machine training
We offer comprehensive machine training programs to ensure your team can effectively utilise the equipment, equipping your staff with the necessary knowledge and skills.
Machine rentals and contracts
We understand the need for flexibility in the ever-changing business landscape. We offer the option to rent machines when required, enabling you to adapt to varying production and customer demands without a huge upfront cost or long-term commitment.
Rental contracts start at 12 months, and you can discuss your preferred monthly payment/requirement. This service also includes regular updates to the machinery.
Technical documentation
Our comprehensive technical documentation provides detailed information and resources to facilitate seamless operation and troubleshooting.
Meet our engineers:
Mark and Olu have been at the heart of our technical and engineering team for a number of years. They offer round-the-clock support across all areas of England, Scotland and Wales and are easily contactable for telephone support if you need some instant advice.
Between them, they have a vast amount of experience with a variety of different packaging machinery across our partner brands FILMA, PACBRO, MARCHETTI, CLEVER, ARCA, COMARME and EFFE3TI.
Choosing Watershed Packaging as your packaging partner means gaining access to our unrivalled engineering support service. We are committed to providing exceptional customer care and ensuring your equipment operates at its best and your production remains uninterrupted.
If you want to know more about our service contracts, please call our product support helpline at 01132770606 or contact us below.